Our Mobile Citizen Helpdesks are run by volunteers in Kathmandu and the 10 worst hit districts, and is managed by District Coordinators in each of these areas. These teams are gathering information on conditions at the local level, documenting the challenges of the recovery process, and solving problems around relief efforts and entitlements. They are supporting citizens in obtaining information, understanding decisions, and navigating regulations developed by the government and donors. Volunteers and District Coordinators develop daily reports that are used to guide decision-making in Kathmandu, working to ensure aid is distributed fairly and closing feedback loops in the earthquake response.
The 1234 Hotline is run by volunteers within the Home Ministry and 5455 SMS platform is managed by Sparrow SMS. The team is gathering information coming from citizens through the hotline and SMS short-code, synthesizing the data and mapping and deploying it through a dedicated website. This allows the team to better direct the mobile helpdesks to the areas in most need. The volunteers are also pointing citizens towards the relevant local government units and coordinating with key relief agencies such as the Red Cross, WFP and MSF to ensure assistance is directed more effectively. Our response is endorsed and closely coordinated with the government, but is independent and flexible as needs require.
In terms of Financial Aid Tracking, the Mobile Citizen Helpdesks are working to "follow the money" from commitments and disbursements at the international level to citizens in districts and villages through local volunteers led by district coordinators. These teams will work with the local government bodies to track progress, assess the needs on the ground, monitor the finance flows, and make sure that people in localities are receiving the support they have been promised. This information will then be fed back into a website created by Young Innovations, which is tracking aid flows in Nepal, and will be used for outreach, awareness-raising and advocacy around the accountability and transparency of the recovery efforts.
The team at #quakeHELPDESK also has a very active communications and network-building strategy to track information on which groups or institutions are responsible for providing various types of support in given areas and circulating this information via social media and in-person networks. Visit our Responders section for more information on who is involved in relief, in what capacity, and where. Our team will also be documenting and recording testimonies and experiences in writing, photos and videos through existing social media channels, and coordinating with local journalists to feed examples of successful feedback loops into the public narrative online and offline.